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How To Fix Ad Account Not Found Issue on Instagram?

by | Feb 9, 2023

Nowadays, all types of businesses should use Instagram ads as part of their marketing plans. Sometimes, when you try to create an ad campaign, you might see an error message that says “Ad Account Not Found.” This can be frustrating because it stops you from reaching your target audience and achieving your marketing goals. In this article, we will explain why this error can happen and show you how to fix it. Whether you’re experienced in marketing or just starting out, you can get back on track and make the most of your Instagram ads.

What Is an Instagram Ad Account?

An Instagram ad account is a feature that allows businesses and advertisers to create and manage ads on Instagram. It is a separate account from your personal Instagram account and is used solely for advertising purposes. With an ad account, you can create and run ads on Instagram and manage your advertising campaigns.

To create an Instagram ad account, you need to have a Facebook Page and link it to your Instagram account. Once you have linked your accounts, you can create an ad account and start creating and managing your ads. With an Instagram ad account, you can set up your ad targeting, budget, and placements, and track your ad performance using analytics tools. This can help you reach your desired audience and achieve your advertising goals on Instagram.

How to Set Instagram Ads?

Here is a step-by-step guide on how to set up Instagram ads:

  1. Go to the Settings section of a Facebook Page you are an admin of.
  2. Select Instagram Adverts.
  3. Click on Add an existing account.
  4. Claim an existing Instagram account or create a new one.
  5. Once complete, go to Business Manager and claim a new Instagram account in the Instagram accounts section.
  6. Input your username and password and select which ad account will be used to advertise on the Instagram account.
  7. Once confirmed, your ad account can advertise content on the Instagram account.
  8. Navigate to your Social Media Management Settings by clicking on the gear icon in the lower-left corner, then select Channel admin.
  9. Select Ad accounts from the left-hand Settings side menu. Here, you can connect ad accounts with Instagram privileges to advertise directly from the platform.
  10. When creating a new ad, pick an ad set with Instagram placement, and you will be able to create Instagram ads. If the Instagram placement is the only one chosen, you can create ads specifically for Instagram.
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By following these steps, you can set up Instagram ads and start advertising your content on the platform.

Why Is Your Ad Account Not Visible on Instagram?

If you do not have an Instagram account for business or a Facebook Page linked with the IG Ad, you will see the “Ad Account Not Found” error. Also, The “Ad Account not Found” might occur due to a number of reasons, such as server difficulties, date and time mismatch, corrupted cache, and so on. You must also have a business account on Instagram to use the ad functionalities. Instagram Ads are paid-for posts on the platform. Instagram Advertising, like Facebook and TikTok ads, appears throughout users’ feeds, Stories, Explore, IG TV, and so on.

Without a Facebook account, you can create ad posts on Instagram. The ad management system, however, changed once Meta Corp took over. You can still promote Ads on IG; however, after a few promotions, you will receive the Ad Account Found error message. This message translates as you require a Facebook page linked to the IG account from which you are attempting to run the ad. Now I’ll go through the specifics of the Instagram “Ad Account Not Found” issue.

1. Not linking Facebook and Instagram

If you don’t connect your Facebook profile to Instagram, you’ll get an Ad account not found error after just one or two advertisements.

2. Server Problems

Instagram’s servers can get saturated and unable to fulfill ad requests at times. You may encounter an “Ad Account Not Found” issue on Instagram at that moment.

3. Date and time mismatch

Instagram has a conflict of interest when your device’s date and time do not match the server. When you receive an Ad account not found on Instagram error message.

4. Corrupted Cache

A corrupted cache file might cause your program to behave strangely. You may receive an Ad account not found error message for no apparent reason at that moment. As a result, you should clear the cache file on a regular basis.

How To Fix Ad Account Not Found on Instagram

When you encounter the Ad account not found on Instagram error, you must first restart your smartphone. Restarting your device allows it to breathe and flushes out any unknown issues. Check to see whether the problem has been resolved after restarting. If the problems continue, try the fixes listed below. Here are the 7 confirmed Instagram Fixes for Ad Account Not Found:

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1. Reactivate Airplane Mode

As the network restarts, enabling and disabling the Airplane mode works. The Network IC resets and stabilizes your phone’s connection as you enable and disable Airplane mode. The following are the steps for enabling and disabling Airplane mode:

For Android

  1. Swipe down from the top of your home screen.
  2. Tap Airplane Mode to switch it on or off.
Airplane Mode 


  1. From your home screen, swipe down.
iPhone home screen

2. Select the Plane icon.

Plane icon

3. Wait for a minute.

4. Click the Plane symbol once more.

Log in to your Instagram Ad account again after you’ve finished the steps. When one option fails, go on to the next.

2. Connect Your Facebook Business Page with Instagram

To use the Instagram ad account option, you must first create a Facebook page and link it to your IG account. First, you must configure the payment method on Facebook. Check that the ad account number matches the one on your Facebook ad account manager page.

Then, work around the business manager, ad manager, and Instagram app to verify the proper settings are in place. And your issue will be resolved.

3. Update the Instagram App

On older app versions, the Ad menu might not always load properly. To avoid this problem, you must keep all of your IG up to date. Here are the steps for updating the Instagram app:

For Android

  1. Go to the Google Play Store.
  2. In the search bar, type Instagram. (In the right corner, there is a button labeled Update.) 
Update Instagram

For iOS

  1. Select App Store.
  2. In the lower right, tap the Profile icon.
App Store

3. Navigate to the Pending updates and release notes section.

4. Next to the Instagram symbol, click Update.

Update Instagram

Try logging into your Instagram ad account again after updating the app.

4. Clear the Instagram cache

Instagram cached information is used for quick data collection. However, this consumes RAM and slows down your program. That is why you should clean the cache file on a regular basis. To clear the Instagram cache file, follow these steps:

For Android

  1. Choose Settings.
Choose setting

2. Select Apps & Notifications.

Select Apps & Notifications

3. Choose to See all apps > Click Instagram.

Choose Instagram

4. Navigate to storage and cache.

Navigate to storage and cache

5. Clear the cache.

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 Clear the cache

For iOS

  1. Tap and hold the Instagram app on your iPhone or iPad’s home page.
  2. From the pop-up menu, tap the Remove App option.
Remove Instagram

3. Tap Delete when the notification message appears.

Delete App

4. Now reinstall the app from App Store.

Reinstall Instagram

This way, your phone will have some breathing space. And the Instagram ad manager will resume operations.

5. Be Patient

Because of Instagram server difficulties, your ad account on Instagram may stop working. It is better to wait for the authorities to fix the problem at that time. Because when that server problem occurs, you have no control over the solution. Look for Instagram server news on different forums and social media sites.

6. Get in touch with Instagram Support

If the preceding changes do not fix your issue, contact support for a straight response. To contact the Instagram help center, follow these steps:

  1. Open the Instagram app > Navigate to your profile page.
  2. Select the 3-line icon.
  3. Go to Settings > Help.
  4. Touch Report a problem menu.
Contact support


In conclusion, the “Ad Account Not Found” error on Instagram can be frustrating, but there are several ways to fix it. By following the steps outlined in this article, you can resolve the issue and get back to creating effective Instagram ads for your business. Remember to keep your Instagram app updated, clear your cache regularly, and be patient if there are server issues. If you still have trouble, you can always reach out to Instagram support for assistance.

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What does it mean when I see an “ad account not found” message on Instagram?

If you see an “ad account not found” message on Instagram, it means that Instagram is having trouble locating your ad account. This could be due to a number of reasons, such as an issue with your account settings, a problem with Instagram’s servers, or an issue with your payment information.

How long does it take to fix an ad account not found issue on Instagram?

The time it takes to fix an ad account not found the issue on Instagram can vary depending on the cause of the issue. If it’s a simple account setting or payment issue, it could be resolved within a few hours or days. However, if there’s a problem with Instagram’s servers or a more complex issue, it could take longer to resolve.

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