How To Fix Ad Account Not Found Issue on Instagram?

With precise targeting, Instagram Ad allows your campaigns to reach new customers and increase brand value. The ad manager grows your fan base, inspires new people, and, most importantly, boosts your sales. Overall, Instagram Ad Manager is a straightforward and efficient tool for reaching your target demographic. However, IG influencers have been having issues with their Instagram Ad account in recent months. And the most common and severe issue is IG Ad Account not being detected. Influencers are unable to endorse anything as a result of the issue. As a small seller on Instagram, this issue has kept me awake at night. But lucky for me! I discovered actual solutions to this problem after much investigation and learning. So, without further ado, let’s get started on fixing the Ad Account Not Found issue on Instagram.

Why is your ad account not visible on Instagram?

If you do not have an Instagram account for business or a Facebook Page linked with the IG Ad, you will see the “Ad Account Not Found” error. Also, The “Ad Account not Found” might occur due to a number of reasons, such as server difficulties, date and time mismatch, corrupted cache, and so on. You must also have a business account on Instagram to use the ad functionalities. Instagram Ads are paid-for posts on the platform. Instagram Advertising, like Facebook and TikTok ads, appear throughout users’ feeds, Stories, Explore, IG TV, and so on.

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Without a Facebook account, you can create ad posts on Instagram. The ad management system, however, changed once Meta Corp took over. You can still promote Ads on IG; however, after a few promotions, you will receive the Ad Account Found error message. This message translates as you require a Facebook page linked to the IG account from which you are attempting to run the ad. Now I’ll go through the specifics of the Instagram “Ad Account Not Found” issue.

Not linking Facebook and Instagram

If you don’t connect your Facebook profile to Instagram, you’ll get an Ad account not found error after just one or two advertisements.

Server Problems

Instagram’s servers can get saturated and unable to fulfill ad requests at times. You may encounter an “Ad Account Not Found” issue on Instagram at that moment.

Date and time mismatch

Instagram has a conflict of interest when your device’s date and time do not match the server. When you receive an Ad account not found on Instagram error message.

Corrupted Cache

A corrupted cache file might cause your program to behave strangely. You may receive an Ad account not found error message for no apparent reason at that moment. As a result, you should clear the cache file on a regular basis.

How To Fix Ad Account Not Found on Instagram

When you encounter the Ad account not found on Instagram error, you must first restart your smartphone. Restarting your device allows it to breathe and flushes out any unknown issues. Check to see whether the problem has been resolved after restarting. If the problems continue, try the fixes listed below. Here are the 7 confirmed Instagram Fixes for Ad Account Not Found:

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Reactivate Airplane Mode

As the network restarts, enabling and disabling Airplane mode works. The Network IC resets and stabilizes your phone’s connection as you enable and disable Airplane mode. The following are the steps for enabling and disabling Airplane mode:

For Android

  1. Open Settings.
  2. Navigate to Network and Internet.
  3. Scroll down to Airplane mode and enable it.
  4. Wait for a minute.
  5. Remove your device from Airplane mode and restart it.


  • From your home screen, swipe up.
  • Select the Plane icon.
  • Wait for a minute.
  • Click the Plane symbol once more.

Log in to your Instagram Ad account again after you’ve finished the steps. When one option fails, go on to the next.

Connect Your Facebook Business Page with Instagram

To use the Instagram ad account option, you must first create a Facebook page and link it to your IG account. First, you must configure the payment method on Facebook. Check that the ad account number matches the one on your Facebook ad account manager page.

Then, work around the business manager, ad manager, and Instagram app to verify the proper settings are in place. And your issue will be resolved.

Update the Instagram App

On older app versions, the Ad menu might not always load properly. To avoid this problem, you must keep all of your IG up to date. Here are the steps for updating the Instagram app:

For Android

  1. Go to the Google Play Store.
  2. In the search bar, type Instagram. (In the right corner, there is a green button labeled Update.) 

For iOS

  1. Select App Store.
  2. In the lower right, tap the Profile icon.
  3. Navigate to the Pending updates and release notes section.
  4. Next to the Instagram symbol, click Update.
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Try logging into your Instagram ad account again after updating the app.

Clear the Instagram cache

Instagram cached information is used for quick data collection. However, this consumes RAM and slows down your program. That is why you should clean the cache file on a regular basis. To clear the Instagram cache file, follow these steps:

For Android

  1. Choose Settings.
  2. Select Apps & Notifications.
  3. Choose to See all apps > Click Instagram.
  4. Navigate to storage and cache.
  5. Clear the cache.

For iOS

  1. Go to Settings > General > iPhone Storage to begin.
  2. Choose Instagram from the options.
  3. Select the Offload App.

This way, your phone will have some breathing space. And the Instagram ad manager will resume operations.

Be Patient

Because of Instagram server difficulties, your ad account on Instagram may stop working. It is better to wait for the authorities to fix the problem at that time. Because when that server problem occurs, you have no control over the solution. Look for Instagram server news on different forums and social media sites.

Get in touch with Instagram Support

If the preceding changes do not fix your issue, contact support for a straight response. To contact the Instagram help center, follow these steps:

  1. Open the Instagram app > Navigate to your profile page.
  2. Select the 3-line icon.
  3. Go to Settings > Help.
  4. Touch Report a problem menu.


To summarize, the Instagram Ad Account not found issue may be caused by failing to integrate the Facebook account with IG. In certain cases, the problem may be caused by server issues, a discrepancy in the date and time, a cache error, an unstable internet connection, and so on. Apply the above-mentioned fixes to solve the “Ad Account Not Found” issue on Instagram.

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Sarah M

Sarah M


Sarah is the founder, owner, editor, and writer at Social Media Notes. She also does SEO, SMM, and is the SEO consultant for various companies. We hope that reading the blog posts on Social Media Notes would bring you more knowledge, and insight. Welcome to Social Media Notes!

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