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Why Am I Not Getting My Emails on My iPhone

by | Feb 4, 2024

In today’s connected world, email has become an essential tool for communication. When you rely on your iPhone to receive important emails, it can be frustrating when they don’t come through as expected. There are several potential reasons why you might not be receiving emails on your iPhone. In this article, we will explore common causes for this issue and provide practical solutions to help you get your email flow back on track.

Why Am I Not Getting My Emails on My iPhone

1. Poor or Unstable Internet Connection

A stable internet connection is crucial for receiving emails on your iPhone. If you’re experiencing connectivity issues, such as weak Wi-Fi or cellular signals, it can disrupt the email sync process. Ensure you have a reliable internet connection and try switching from Wi-Fi to cellular data or vice versa to see if that resolves the problem. Additionally, restarting your iPhone or toggling Airplane mode on and off might help refresh the network connection.

2. Full Storage on Your iPhone

If your iPhone’s storage is almost full, it can affect the proper functioning of various apps, including the Mail app. Insufficient storage might prevent new emails from being downloaded or cause syncing issues. Check your iPhone’s storage settings and free up space by removing unnecessary apps, photos, or videos. You can also delete old emails or attachments to create more storage room specifically for emails.

3. Software Updates and Mail App Issues

Ensure that your iPhone’s software is up to date. Apple periodically releases updates that include bug fixes and improvements to the Mail app. 

Go to “Settings” > “General” > “Software Update” to check for any available updates. If an update is available, install it and see if it resolves the email issue. Additionally, force-quitting the Mail app or restarting your iPhone might help if the app itself is experiencing temporary glitches.

4. Incorrect Email Password

An incorrect email password can prevent your iPhone from accessing your email account and retrieving new messages. Go to “Settings” > “Passwords & Accounts” and select the email account that’s not receiving emails. Confirm that the password entered is accurate, and re-enter it if necessary. This step ensures that your iPhone can authenticate and access your email account correctly.

5. Email Filtering or Spam Settings

Your email provider may have filtering or spam settings that could be diverting certain emails away from your iPhone’s inbox. 

  • Log in to your email account via a web browser on a computer and review the spam or filtering settings. 
  • Make sure important emails are not marked as spam or automatically filtered into separate folders. 
  • Adjust the settings accordingly to ensure all emails are delivered to your iPhone’s inbox.
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Other Solutions If the Above Methods Did Not Work

1. Use a different device

You can try signing in to your email on a different device, like another iPhone or iPad if you have one. See if your email updates and works properly on that device.

If your email still doesn’t update even on the other device, the issue might be with the company that provides your email service. Their system could be experiencing a temporary problem or undergoing maintenance. In this case, it is best to contact your email service provider directly and ask them when the service will be back up and running.

2. Restart the Mail app

To restart the Mail app on your iPhone and fix any communication issues it may be having with the mail servers, follow these simple steps:

Restart the Mail app
  • Unlock your iPhone. If you have an iPhone X or newer model, swipe up from the bottom of the screen. If you have an iPhone 8 or earlier, press the Home button twice. This will bring up the App Switcher, which shows a list of recently used apps.
  • Look for the Mail app’s card in the App Switcher. It should be displayed along with other app cards. Swipe up on the Mail app’s card to make it disappear from the screen.
  • Now, open the Mail app again. If necessary, manually refresh the app by pulling down on the screen to update your emails.

By following these steps, you can restart the Mail app on your iPhone and give it a fresh start, ensuring it can effectively communicate with the mail servers.

3. Make sure “Background App Refresh” is enabled

To ensure that the Mail app on your iPhone refreshes its content in the background and keeps you updated with new emails, follow these simple steps:

  1. Open the Settings app on your iPhone. It’s the app with the gear icon.
  2. Tap on “General.” It’s the option that typically appears towards the top of the list.
  3. Look for and tap on “Background App Refresh.”
  4. Check the top of the screen where it mentions “Background App Refresh.” If it’s turned off, tap on the option to enable it.
  5. You can choose how you want the app content to be updated in the background. Tap either “Wi-Fi” if you want it to refresh only when connected to a Wi-Fi network or “Wi-Fi & Mobile Data” if you want it to update even when using cellular data.

By ensuring that Background App Refresh is enabled for the Mail app, you allow it to refresh its content in the background, ensuring that you receive new emails promptly.

4. Delete and re-add your email account

If you’re experiencing issues with only a few specific email accounts not updating in the Mail app, you can try deleting and then re-adding those accounts to see if it resolves the problem. Here’s how you can do it:

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Delete and re-add your email account
  1. Open the Settings app on your iPhone. It’s the app with the gear icon.
  2. Tap on “Mail.”
  3. Look for and tap on “Accounts.”
  4. Find the problematic email account from the list and tap on it.
  5. Tap on “Delete Account.”
  6. A confirmation message will appear. Tap on “Delete from My iPhone” to remove the account from your device.
  7. Once the account is deleted, you will be taken back to the “Accounts” page. Tap on “Add Account” to start re-adding the email account.
  8. Follow the instructions provided to re-add the email account to the Mail app.

By deleting and re-adding the problematic email account, you give it a fresh start and a chance to properly update within the Mail app.

5. Check iPhone mail fetch settings

By default, your iPhone is set to receive new emails based on the settings provided by your email provider. If your provider doesn’t support real-time notifications (where emails appear on your phone as soon as they arrive), your phone will use a feature called Fetch. Fetch regularly checks for new emails at specific times.

These settings affect how your phone receives emails. To make changes:

Check iPhone mail fetch settings
  1. Open the Settings app on your iPhone.
  2. Tap on “Mail.”
  3. Look for and tap on “Accounts.”
  4. Tap on “Fetch New Data.”
  5. Make sure the toggle for “Push” is turned on. If it’s gray, tap it to turn it green, which means it’s on. You can also adjust how often your phone fetches new data on this page.

By checking and adjusting these settings, you can ensure that your iPhone receives emails in a way that suits your preferences.

6. Check your email settings

Make sure that Apple has the correct settings for your email provider.

Important: If you back up your mail using iCloud or iTunes, it only saves your email settings, not individual emails. If you change or delete your email account settings, any emails already downloaded on your phone may be deleted.

Although Apple sets up your email account automatically, you can verify if the settings are correct. Here’s how:

Check your email settings
  1. Open the Settings app on your iPhone.
  2. Tap on “Mail.”
  3. Look for and tap on “Accounts.”
  4. Tap on your email account to select it.
  5. Tap on “Account” to view the email account’s settings.
  6. Check the settings for the incoming and outgoing mail server, and ensure they match the recommended settings on Apple’s Mail Settings Lookup page.

Quick tip: To use the Mail Settings Lookup page on the Apple website, enter your email address in the provided text box and click “Look up settings.”

By checking your email settings, you can ensure that your iPhone is properly configured to send and receive emails using your email provider.

7. Check your email notification settings

You might be missing out on email notifications without knowing it. To make sure you receive the notifications you want, check your notification settings. Follow these steps:

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Check your email notification settings
  1. Open the Settings app on your iPhone.
  2. Tap on “Notifications.”
  3. Look for and tap on “Mail.”
  4. Tap on “Customize Notifications.”
  5. Choose the email account for which you want to customize notifications.
  6. Adjust the settings for alerts, sounds, and badges according to your preferences.

By checking and customizing your email notification settings, you can make sure that you receive notifications for important emails and stay updated with your inbox.

8. Check your email outbox

If you’re having trouble receiving emails, it’s possible that you might not be able to send them either. Once you’ve checked and fixed your email settings, it’s a good idea to check your Outbox. The Outbox is where your unsent messages are stored before they are sent. To do this:

Check your email outbox
  1. Open the Mail app on your phone.
  2. Look for separate headings for each of your email accounts. The heading will show the name of the account. Find the Outbox folder of the email account you want to check and tap on it.
  3. Important: If you don’t see any messages in your Outbox, it might not be displayed on your phone.
  4. If you can see your unsent email in the Outbox, tap on it to make sure that the recipient’s email address is correct.
  5. Tap “Send” to try sending the email again.

If you’re still having issues, it’s a good idea to reach out to your email provider or system administrator for further assistance in troubleshooting the problem.

9. Uninstall and reinstall the mail app

If none of the previous methods have resolved the issue, you can try deleting the Mail app and then reinstalling it again.

Here’s what you need to do:

  1. Press and hold the icon of the Mail app on your Home screen.
  2. A pop-up menu will appear. Tap on “Remove App.”
  3. Another menu will appear. Tap on “Delete App.”
  4. Finally, confirm by tapping on “Delete.”

By uninstalling and reinstalling the Mail app, you can start fresh and potentially fix any issues that were causing problems with your email. Also read How to Clear Cache on Mac | 2024.

10. Restart your iPhone

As a final step, you can try restarting your iPhone to give it a fresh start. This might help in getting your email to update again.

Here’s what you need to do:

  1. If you have an iPhone X or newer model, press and hold both the Side button and either of the Volume buttons at the same time. For iPhone 8 or earlier models, press and hold only the Side button. Keep holding the buttons until you see the power off slider on the screen.
  2. Once the power off slider appears, swipe it to the right to turn off your phone.
  3. To restart your iPhone, press and hold the Side button again until you see the Apple logo.

By restarting your iPhone, you can refresh its system and hopefully resolve any issues that were preventing your email from updating properly.

Conclusion

If you’re not receiving emails on your iPhone, it can disrupt your communication and cause frustration. By considering the potential causes mentioned above and implementing the corresponding solutions, you can troubleshoot and resolve the issue. By following these steps, you increase the likelihood of restoring the flow of emails to your iPhone, keeping you connected and informed.

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