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Why Does My iMessage Keep Turning Off

by | Oct 25, 2023

If you’re an iPhone user, you may have encountered the frustrating issue of iMessage mysteriously turning off without any apparent reason. It can be quite annoying to see your messages appearing as green bubbles instead of the usual blue ones. In this article, we’ll explore the possible causes behind this problem, including the question, “Why does my iMessage keep turning off?”, and provide simple solutions to help you get your iMessage up and running again.

What is iMessage?

iMessage is a popular communication platform used by Apple users to connect with friends and family. It offers features like read receipts, typing indicators, and the ability to send photos, videos, and audio messages. It has become an integral part of the iPhone experience, making it essential to address any issues that may arise.

Why Does My iMessage Keep Turning Off? [Simple Fixes]

Solution 1: Update Software 

Make sure to update your software. If there is an update available, you should install it. Software updates usually fix bugs, and the problem you’re having with iMessage might be due to a bug that has been fixed in the new update.

To update your software follow these steps: 

Why Does My iMessage Keep Turning Off? Solution 1: Update Software 
  1. Open the Settings app and 
  2. Go to the ‘General’ section.
  3. Then, find and tap on the ‘Software Update’ option.
  4. If there is an update ready to be installed, it will show up there. 
  5. Tap on ‘Download & Install’ to start the update process. 
  6. Once the software update is installed, check if the problem with iMessage has been resolved.
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Solution 2: Delete Media from iMessage

If you have a conversation with lots of pictures and videos, it might be causing issues with iMessage. Deleting this media can help fix the problem. But before you delete any photos or videos, remember that media received through iMessage isn’t automatically saved to your device gallery. So, if there are any photos or videos you want to keep, make sure to save them before deleting. You can also choose to skip deleting those photos altogether.

Here’s how you can delete media from iMessage:

Why Does My iMessage Keep Turning Off? Solution 2: Delete Media from iMessage
  • Open the chat that contains the photos or videos you want to delete. Tap on the ‘Contact Name/Photo’ at the top.
  • On the right side of the screen, tap on ‘See All’ to view all the media received in that chat.
  • In the top-right corner of the screen, tap on ‘Select’ and choose the photos you want to delete.
  • If you want to save the selected photos to your device gallery first, tap on ‘Save’ in the bottom-left corner. Then, tap on ‘Delete’ in the bottom-right corner to remove the selected photos all at once.

Solution 3: Check Apple System Status Page

Why Does My iMessage Keep Turning Off? Solution 3: Check Apple System Status Page
  1. Visit the Apple System Status Page to check if there are any ongoing issues with iMessage.
  2. If iMessage is listed as having a resolved issue, that could be the cause of the problem.
  3. In such cases, you may need to wait for the issue to be resolved by Apple.

Solution 4: Turn Off iMessage & FaceTime, Then Reboot

Why Does My iMessage Keep Turning Off? Solution 4: Turn Off iMessage & FaceTime, Then Reboot
  1. Open the Settings app on your iPhone or iPad.
  2. Tap on “Messages” and toggle off iMessage.
  3. Go back and tap on “FaceTime” and toggle off FaceTime.
  4. Reboot your device.
  5. After the restart, go back to the Settings app and turn on iMessage and FaceTime again.

Solution 5: Check Internet and Wi-Fi Connection

Why Does My iMessage Keep Turning Off? Solution 5: Check Internet and Wi-Fi Connection
  • Check your cellular and Wi-Fi signal bars to ensure they are strong.
  • If you have a weak Wi-Fi signal, move your router closer to your device or consider elevating it.
  • Avoid placing your router near a microwave, as it can interfere with the signal.
  • If you have poor cellular service, consider switching to a provider with better coverage.
  • Run an internet speed test to check the Wi-Fi connection’s download and upload speed.
  • Restart your device and modem/router if necessary.
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Solution 6: Free Up Storage on iPhone or iPad

Why Does My iMessage Keep Turning Off? Solution 6: Free Up Storage on iPhone or iPad
  • Check the available storage on your device and free up space if it’s low or full.
  • Insufficient storage can cause various issues, including iMessage turning off.

Solution 6: Check Date & Time Settings

Sometimes, when iMessage isn’t working properly, the reason might be something unexpected. One thing you can check is the Date and Time settings on your iPhone. To do this, follow these steps:

Why Does My iMessage Keep Turning Off? Solution 6: Check Date & Time Settings
  1. Open the Settings app and go to “General.”
  2. Tap on “Date & Time” and toggle on “Set Automatically.”
  3. If it’s already enabled, toggle it off and then on again.

Solution 7: Reset Apple ID Password

If there is a possibility that your Apple ID has been compromised, change your Apple ID password as a precautionary measure.

To reset your Apple ID password, you can follow these steps:

  • On your device, go to the Apple ID account page by visiting the website: https://appleid.apple.com/.
  • Click on the “Forgot Apple ID or password?” link.
Why Does My iMessage Keep Turning Off? Solution 7: Reset Apple ID Password
  • Enter your Apple ID, which is usually your email address associated with your Apple account, and click “Continue.”
  • You will be presented with two options to reset your password: “Get an email” or “Answer security questions.” Choose the option that is most convenient for you.
  • Get an email: If you select this option, Apple will send a password reset email to the email address associated with your Apple ID. Open the email and follow the instructions to reset your password.
  • Answer security questions: If you select this option, you will need to answer the security questions you previously set up for your Apple ID. Provide the correct answers to proceed with the password reset.
Why Does My iMessage Keep Turning Off? Solution 7: Reset Apple ID Password
  • Once you have completed the steps to reset your password, create a new password that is both secure and memorable. Apple has specific requirements for password strength, so make sure to follow the guidelines provided during the password creation process.
  • After setting the new password, you may be prompted to sign in with your Apple ID using the new password on any Apple devices or services where you were previously signed in.
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If you encounter any difficulties during the password reset process, you can contact Apple Support for further assistance. Also read How To Sync iPhone and iPad.

Solution 8: Reset Network Settings

Why Does My iMessage Keep Turning Off? Solution 8: Reset Network Settings

If you’ve tried everything else and nothing has fixed the issue, you can try resetting your network settings. Resetting the network settings won’t erase any data on your iPhone, but it will remove saved Wi-Fi networks and passwords, cellular settings, VPN connections, and Bluetooth devices.

To reset your network settings, follow these steps:

  1. Open the Settings app on your iPhone and go to the ‘General’ settings.
  2. Scroll down and tap on ‘Transfer or Reset iPhone’.
  3. Select the option for ‘Reset’.
  4. From the list of options that appear, tap on ‘Reset Network Settings’.
  5. You may be asked to enter your iPhone’s passcode to confirm the reset.

By resetting your network settings, it can help resolve any network-related issues you may be experiencing. However, keep in mind that you will need to reconnect to Wi-Fi networks and re-enter passwords after the reset.

Solution 9: Factory Reset & Restore from Backup

Why Does My iMessage Keep Turning Off? Solution 9: Factory Reset & Restore from Backup

As a last resort, you can perform a factory reset on your iPhone or iPad and restore it from a backup (iCloud, iTunes, or Finder). Choose a backup made before the iMessage sign-out issue started occurring.

Conclusion

Experiencing the frustration of iMessage turning off unexpectedly can disrupt your communication and leave you wondering why it’s happening. By understanding the common causes and implementing simple fixes like checking settings, restarting your device, and ensuring a stable internet connection, you can overcome this issue and enjoy uninterrupted iMessage conversations once again.

Remember, if the problem persists or if you have any further concerns, it’s always a good idea to reach out to Apple Support for additional assistance. Stay connected and keep enjoying the convenience of iMessage on your iPhone!

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